OPTIMA business is based on the customer oriented concept,which is to improve our sales
representatives’ professional skills and ensure the customer experience.
ROT Policy
We are dedicated to provide our customer the best service and quality products in a timely
manner. And we completely understand that keeping the promise is essential to build up the
mutual trust and a long term partnership.
Email Response
We promise that all customer emails will be replied by our sales representatives within 24 hours.
If we cannot reply the email in time, the customer will have privilege to claim for an additional
free spare parts kit for the next order which worth USD 50 to USD 200 per unit depends on the
products ordered.
Production Time
We have been doing our best to guarantee that all the customer orders will be delivered within
the promised time. If we cannot finish the production on time, the customer has the right to
return the ordered product.