OPTIMA business is based on the customer oriented concept,which is  to improve our sales

representatives’ professional skills and ensure the customer experience.

ROT Policy

We are dedicated to provide our customer the best service and quality products in a timely

manner. And we completely understand that keeping the promise is essential to build up the

mutual trust and a long term partnership.

Email Response

We promise that all customer emails will be replied by our sales representatives within 24 hours.

If we cannot reply the email in time, the customer will have privilege to claim for an additional

free spare parts kit for the next order which worth USD 50 to USD 200 per unit depends on the

products ordered.

Production Time

We have been doing our best to guarantee that all the customer orders will be delivered within

the promised time. If we cannot finish the production on time, the customer has the right to

return the ordered product.